Question 1

Why do I need a planner?

Accepted Answer

Whilst this depends on the size and nature of the event, we’d always advise you to start putting plans in place as early as possible. At certain times of the year, specific venues may need to be booked well in advance and with reputable suppliers and vendors. We advise handing over the reins to an event planner as soon as you know an event to be planned. This gives us adequate time to factor in backup plans and leave ample time to negotiate, plan and ensure everything’s in place for your big day.

Question 2

What services do you offer?

Accepted Answer

We offer a comprehensive event planning service. We can find venues and organize catering, décor, accommodation, staffing, and equipment. We offer a tailor made service to fit your requirements. Every event is unique, and we can fulfil your requirements from start to finish.

Question 3

How do you charge for your services?

Accepted Answer

We will discuss all your event requirements before giving a quote, as fees charged will depend on the scale and nature of the event, the complexity of planning and our level of involvement. We’ll keep in contact with you regarding our time and hours spent and liaise with you on specific items, but we’ll also work to your budget and plan accordingly. You’ll never be charged more than we agree, and there will be no hidden extras or surprises.

Question 4

Are retainers refundable?

Accepted Answer

Retainers are non-refundable.

Question 5

What if there's an emergency? Can we change the date or details without fees?

Accepted Answer

We’re aware that sometimes things happen which are outside of your control. If you need a refund for a cancelled event, discuss this with your event planner as early as possible before extra services and products have been ordered. We will discuss our policies with you before entering into contracts and then liaise with you in the unfortunate event of an event being cancelled.

We believe all parties must be aware of their obligations and responsibilities. This goes a long way towards maintaining professionalism, enjoying healthy relationships with loyal vendors and suppliers and ensuring our customers are always delighted with our service. As event planning specialists, we understand your concerns. We’re always happy to answer any questions and seek to put your mind at rest.

Question 6

Do you carry insurance?

Accepted Answer

We absolutely do!

Question 7

What is your cancellation policy?

Accepted Answer

We’re aware that sometimes things happen which are outside of your control. In the event of needing a refund for a cancelled event, do discuss this with your event planner as early as possible, before extra services and products may have been ordered. We will discuss our policies with you before entering into contracts and then liaise with you in the unfortunate event of an event being canceled.

We believe it’s important that all parties are aware of their obligations and responsibilities. This goes a long way towards maintaining professionalism, enjoying healthy relationships with loyal vendors and suppliers and ensuring our customers are always delighted with our service to them. As event planning specialists, we totally understand your concerns. We’re always happy to answer any questions you may have and seek to put your mind at rest.

Frequently Asked Questions YOU'VE GOT QUESTIONS AND WE'VE GOT THE ANSWERS